Job Details

Job Position – Senior IT Support Specialist

Company Name – Mattex Group

Location: Jeddah – First Industrial City

To strengthen IT team. This senior role requires strong technical expertise and leadership skills to ensure smooth IT operations and provide top-notch support across the organization.

Key Responsibilities:

• Provide advanced 1st and 2nd level IT support (phone, email, in-person).
• Troubleshoot complex hardware, software, and network issues.
• Install, configure, and maintain servers, networks, and IT infrastructure.
• Manage user accounts, permissions, and access controls.
• Perform system maintenance, updates, backups, and monitoring.
• Mentor and train junior IT staff and end-users.
• Collaborate with cross-functional teams to implement IT improvements.
• Maintain accurate documentation and IT asset inventory.

Requirements & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field.
• 5–7 years of relevant IT support experience (including senior roles).
• Expertise in Windows OS, Windows Server, Active Directory, and Exchange.
• Strong troubleshooting skills for hardware, software, and networks.
• Experience with IT ticketing systems (e.g., ServiceNow).
• Excellent communication and leadership skills.

Preferred Skills:

• Certifications: CompTIA A+, CCNA.
• Experience with virtualization (VMware, Hyper-V).
• Knowledge of cloud services (Office 365, SharePoint, Google Workspace).

Email : talentacquisition@mattex.com
(mention the job title in the subject line)